Rabona Contact Guide: Support Requests, Account Checks and Useful Details

Use this guide to prepare clearer support messages about login problems, payments, mobile errors, verification, bonuses or responsible-play settings.

Prepare Useful Information

Support requests are easier to handle when the message is short and specific. Never send passwords, full card numbers or one-time codes.

👤

Use the email, phone number or username requested by the help form.

💳

For cashier issues, include the date, amount, method and visible transaction status.

🎁

For promotion questions, mention the offer name, activation time, deposit and related bet when relevant.

📱

For mobile issues, add the device type, browser, app version and exact error message.

Topic	Details to Include	Never Share
Login	Account contact, error message and last successful access time.	Password or one-time verification code.
Cashout	Amount, date, payment method and current verification status.	Full card number, private wallet keys or secret codes.
Bonus	Offer name, activation time and transaction reference.	Screenshots not connected to the issue.
App	Device model, operating system and browser or app version.	Private files stored on the device.